does CRM increase the workThe most common question or myth that people have before migrating to Linux is that, we don’t have enough man power to do data-entry. We need to ask ourselves does CRM increase your work ? I think No.  Consider following points and then we decide what is FACT:

  • Reduce duplication of work

    • CRM creates a central database of all customer information. other wise lots of duplication was done – everyone maintained his own database.

    • Believe me – all are not expert in organising data.

  • CRM is tailored and customised as per your business.

    • Its not other way around. You don’t run your business according to CRM system.

    • This myth of people is developed by using packaged software.

    • Remember – CRM is not a software – its a system – specifically designed and customised for your organisation.

    • to your team, customers etc – this makes an impact on customer experience.

    • And, this comes at no extra efforts or costs.

    • Exceptions are escalated automatically.

    • This becomes extremely crucial in service industry.

    • if your sales process does not involve lead generation, you don’t need to use leads module – just by pass it and directly enter in next module.

    • Also most of the fields to be entered can be pre-determined and we can avoid typing.

  • Automatic notifications & Alerts

  • Management by Exception

    • Results of CRM are visible after 3 months.

    • and starting phase is little taxing, especially if you have been very bad @ process designing.

    • but believe me – after that time – you would be surprised – how you lived with out it.

  • CRM process does not need to be lengthy.

  • Infact, if CRM system is implemented and used effectively – it leaves you with more time to interact with customers rather than doing administrative tasks.

  • you don’t need to be at desk to use CRM, now CRM is available on mobiles also.

  • Further, and most importantly.

if you are still not convinced, then you urgently need to talk to us.

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