Telephony and Software are two basic pillars of any modern business. But unfortunately they don't talk to each other. Synapse is the missing link, which makes them talk with each other, smoothly, with the help of most advanced computer telephony integration.
Enjay Synapse server is IP PBX Solution, designed with Asterisk Engine, using standard x86 PC hardware for scalability and expandability. Enjay Synapse is a telephony solution which can talk to any epabx and at the same time talk to any software with its Universal API. Synapse API helps any software to talk to telephony in matter of few hours of programming.
Enjay synapse is ideal for small sales and support team due to its low cost of operation and simple UI. At the the same time its useful for medium to large call centers due its scalability and reliability. Readymade integration with SugarCRM makes it very useful for sales / support team out fo the box.
It expands business reach with website click to call or a mobile app for click to call, where as its features like CTI, IVRS, voice recording, VOIP support etc provide standard IP PBX features. Enjay synapse is expandable with lots of modules and add-ons available.
Author : Limesh Parekh | Category : CTI, Computer Telephony Integration | Date Published : Mar 5 2015