Freshdesk is a fantastic tool with features like support portal for clients. Freshdesk SugarCRM Connector leverages the power of SugarCRM & Freshdesk.
Let your teams use the best tools for their job. Freshdesk is a fantastic support tool which includes many features such as a support portal for your clients. SugarCRM is great for sales. Freshdesk SugarCRM Connector integration makes it possible to harness the power of both at the same time.
When you are using a support system and a separate CRM it quickly becomes a struggle for the Sales team to keep tabs on things. For example to see the status of their lead’s support requests. The challenge is that your support cases exist only in Freshdesk.
Without a seamless integration the only solution is to have your support and sales teams manually enter all Freshdesk tickets into SugarCRM as well. This is a huge headache and a time consuming process that requires a significant amount of manual effort.
With the Freshdesk – SugarCRM integration, your contacts, accounts, support tickets, replies, and notes move between your help desk and your CRM seamlessly. Freshdesk is the perfect tool for your customer support, SugarCRM is awesome for the sales team, and this integration allows both teams to use what is best for them.
We walk you through the most common needs for moving data back and forth between Freshdesk and SugarCRM.
Freshdesk Ticket to Sugar Case
Freshdesk Ticket Contact and Account to Sugar Contact Ticket and Account
Freshdesk Ticket Replies to Sugar Case
Sugar Note to Freshdesk Reply
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