Computer Telephony Integration with Enjay Synapse

Synapse Features, complete list


 

Technology Advantage

  • Scalable PC Arch

  • Backup for DR

  • Branch Connectivity

  • Multiple Codec Support

  • Multi protocol support

PBX Features

  • Calling Rules

  • Music on Hold

  • Multilevel IVR

  • Advance Call forwarding

  • Call Pickup

Integration features

  • SugarCRM Connector

  • Universal API

  • EPABX Integration

  • Advance Call Distribution

  • Advance IVRS

Call Recording

  • Internal & External

  • Std Compressed format

  • API integration

  • SMB Sharing

  • Easy Search

Advanced Reporting

  • Preset reports

  • Save Search

  • Custom Reports

  • Email Reports

  • Excel/PDF export

Call Management

  • Spy, Barge, Whisper

  • Ring Groups

  • Follow Me

  • Advance Call Forward

  • Group Call Pickup

What Customer's Say. . .